Support Policy

CUSTOMER SUPPORT POLICY

 

At webSD, our top priority is ensuring that you have a seamless and satisfying experience with our products. If you encounter any issues, our dedicated support team is always available to assist you as quickly and efficiently as possible.

​

HOW TO GET SUPPORT

​

You can reach our support team through the following channels:

​

Contact Page:
Reach out to us through our official Contact Page.

​

Email:
Email us at websdofficial@gmail.com

​

WhatsApp:
For faster assistance, message us on WhatsApp at +91 9019372354

​

SUPPORT AVAILABILITY

​

Saturday to Thursday:
10:00 AM – 11:30 PM

​

Friday:
2:00 PM – 11:30 PM

​

RESOLUTION TIME

​

Fast Resolution:
We aim to resolve all support requests within 24 hours of receiving your request, depending on the nature of the issue.

​

INFORMATION REQUIRED FOR SUPPORT

​

To assist you efficiently, please provide the following:

​

Order Details:
Your order ID, registered mobile number, or email address associated with the purchase.

​

Additional Information:
If required, we may request further details such as your operating system, product version, or screenshots to better understand the issue.

​

SUPPORT METHODS

​

Depending on the issue, we may provide support through:

​

WhatsApp Guidance:
Step-by-step instructions via WhatsApp messages.

​

Video Tutorials:
Where applicable, video tutorials to help you resolve the issue independently.

​

Remote Access Support:
If necessary, we may offer remote assistance using trusted tools such as AnyDesk, UltraViewer, TeamViewer, or RustDesk.

All remote sessions are handled securely by our authorized in-office support agents only.

​

YOUR PRIVACY MATTERS

​

Secure Handling:
Your privacy and data security are extremely important to us. Remote access or troubleshooting is performed solely for support purposes, and no personal data is stored or misused.

​

Thank you for choosing webSD.
We are committed to supporting you at every step and ensuring your complete satisfaction.